Laserline - ENG-Helpdesk

ENG-Helpdesk

Helpdesk recommendations

Send support requests by e-mail to only one address of the team that, in your opinion, should solve the problem. The list of all team addresses can be found on the Laserline website, and if necessary, Laserline employees will internally address the request to the appropriate team and ensure that the problem is resolved as soon as possible.
To view the history of e-mail communication, users should log in to the Laserline Jira Helpdesk Service Management web system with their business e-mail address.
If support requests are sent from group addresses (e.g. This email address is being protected from spambots. You need JavaScript enabled to view it.), logging into Laserline Jira Management should be done with a group e-mail address, and the access data should be shared with colleagues who use it.
In your company's employee who used Laserline Jira Helpdesk has terminated the employment, your company's obligation is to send a notification to the Laserline system department at the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it. with the name, surname, date of termination and e-mail address of your employee. Laserline will deactivate that employee on the Jira portal, which will prevent him from seeing business e-mail communication.

Support in a few simple steps

Send your inquiry to one of the e-mail addresses from the list below depending on the business project team
Laser Line support teams will accept the request and start working on the solution
All activities in the process of the resolution of your request are permanently stored in the central database, and through the JIRA interactive portal you will have insight into the status and details of your request

Laserline support e-mail addresses

Support for Commercial information subsystem Laser*TRS - This email address is being protected from spambots. You need JavaScript enabled to view it.
Support for Hotel Information Subsystem Laser*HIS - This email address is being protected from spambots. You need JavaScript enabled to view it.
Support for Cathering Information Subsystem Laser*MAT - This email address is being protected from spambots. You need JavaScript enabled to view it.
Support for Financial accounting subsystem Laser*GLAS - This email address is being protected from spambots. You need JavaScript enabled to view it.
Support for Business Intelligence subsystem Laser*BI - This email address is being protected from spambots. You need JavaScript enabled to view it.
Support for Point Of Sale gastro solution and mobile sales Laser*POS / Laser*MOBILE - This email address is being protected from spambots. You need JavaScript enabled to view it.
Support for Payroll susbybtem Laser*PLA - This email address is being protected from spambots. You need JavaScript enabled to view it.
Support for mobile applications for trade and hospitality subsystem Laser*BARAPP - This email address is being protected from spambots. You need JavaScript enabled to view it.
System support Laser*SYS - This email address is being protected from spambots. You need JavaScript enabled to view it.