Business intelligence you can trust

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Many opportunities at one place

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Mobility any time and anywhere

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Your potential our passion

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Integrated Information System

integracijaL aserline is an IT company which has built a solid foundation in the 20-year experience of designing and building information systems and 15-year experience of developing its own ERP system that fully meets all the needs of customers in business management.

Our core business and development is primarily focused on complete engineering in the implementation of integrated information systems using the latest in computer technology.

Our solutions cover several business industries such as hotel management, catering, trade, distribution and service activities.

One of the main characteristics of Laserline IT system is multilingualism which enables us to implement our solutions on international markets.

Laser Line Ltd. is a certified Oracle Partner with over fifteen years experience working with Oracle database and tools used for development of our IT solutions.

Main characteristic that makes Laserline IT system an ideal solution is the Enterprise Resource Planning (ERP) module that integrates all business processes into a single unit. This provides an ideal and transparent flow of information and gives you control of the information flow not only within a single business organization but for entire enterprise.

Laserline has developed its own Customer Relationship Management module which is implemented in the hotel and trade industry. In order to optimally support sales, we developed Contact Center module rely on the Laser*CRM and includes extended functions of Call Centre. Our flagship product is Business Intelligence module Laser * BI which represents culmination of the whole concept as personalized business intelligence system tailored to the needs of each user.

Profil tvrtke
ABOUT US
Laser Line LTD is Information Technology company with over 20 years of experience in designing and building information systems
Produkti
PRODUCTS
Laserline ERP system brings a complete integration of all business processes and functions in the hotel industry and commerce
Usluge
SERVICES
With it's team of designers, consultants, system engineers, developers and other IT professionals, Laserline provides a variety of services in information technology
Reference
REFERENCES
In over 20 years of existence, Laserline has implemented its own IT solutions for large number of companies in hotel industry and trade markets
Kontakt
CONTACT
Our team of experts will help you solve problems or give you advice in implementing IT system. Find out where we are and how to contact us
Posao
JOBS
If you are young, communicative, dynamic, and like team work in a successful IT company using the latest in information technology, contact us
Dogadjaji
EVENTS
Information about the events that we sponsor, social projects that we support and activities carried out outside the company

 
 
 

ENG-Helpdesk

Helpdesk recommendations

 

  1. helpdesk recommendationsSend support requests by e-mail to only one address of the team that, in your opinion, should solve the problem. The list of all team addresses can be found on the Laserline website, and if necessary, Laserline employees will internally address the request to the appropriate team and ensure that the problem is resolved as soon as possible.


  2. To view the history of e-mail communication, users should log in to the Laserline Jira Helpdesk Service Management web system with their business e-mail address.


  3. If support requests are sent from group addresses (e.g. This email address is being protected from spambots. You need JavaScript enabled to view it.), logging into Laserline Jira Management should be done with a group e-mail address, and the access data should be shared with colleagues who use it.


  4. In your company's employee who used Laserline Jira Helpdesk has terminated the employment, your company's obligation is to send a notification to the Laserline system department at the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it. with the name, surname, date of termination and e-mail address of your employee. Laserline will deactivate that employee on the Jira portal, which will prevent him from seeing business e-mail communication.

Helpdesk instructions


helpdesk instructionsSupport in a few simple steps

  1. Send your inquiry to one of the e-mail addresses from the list below depending on the business project team

  2. Laser Line support teams will accept the request and start working on the solution

  3. All activities in the process of the resolution of your request are permanently stored in the central database, and through the JIRA interactive portal you will have insight into the status and details of your request

 

Laserline support e-mail addresses

  • Support for Commercial information subsystem Laser*TRS - This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Support for Hotel Information Subsystem Laser*HIS - This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Support for Cathering Information Subsystem Laser*MAT - This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Support for Financial accounting subsystem Laser*GLAS - This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Support for Business Intelligence subsystem Laser*BI - This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Support for Point Of Sale gastro solution and mobile sales Laser*POS / Laser*MOBILE - This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Support for Payroll susbybtem Laser*PLA - This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Support for mobile applications for trade and hospitality subsystem Laser*BARAPP - This email address is being protected from spambots. You need JavaScript enabled to view it.
  • System support Laser*SYS - This email address is being protected from spambots. You need JavaScript enabled to view it.
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