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Integrated Information System

integracijaL aserline is an IT company which has built a solid foundation in the 20-year experience of designing and building information systems and 15-year experience of developing its own ERP system that fully meets all the needs of customers in business management.

Our core business and development is primarily focused on complete engineering in the implementation of integrated information systems using the latest in computer technology.

Our solutions cover several business industries such as hotel management, catering, trade, distribution and service activities.

One of the main characteristics of Laserline IT system is multilingualism which enables us to implement our solutions on international markets.

Laser Line Ltd. is a certified Oracle Partner with over fifteen years experience working with Oracle database and tools used for development of our IT solutions.

Main characteristic that makes Laserline IT system an ideal solution is the Enterprise Resource Planning (ERP) module that integrates all business processes into a single unit. This provides an ideal and transparent flow of information and gives you control of the information flow not only within a single business organization but for entire enterprise.

Laserline has developed its own Customer Relationship Management module which is implemented in the hotel and trade industry. In order to optimally support sales, we developed Contact Center module rely on the Laser*CRM and includes extended functions of Call Centre. Our flagship product is Business Intelligence module Laser * BI which represents culmination of the whole concept as personalized business intelligence system tailored to the needs of each user.

Profil tvrtke
ABOUT US
Laser Line LTD is Information Technology company with over 20 years of experience in designing and building information systems
Produkti
PRODUCTS
Laserline ERP system brings a complete integration of all business processes and functions in the hotel industry and commerce
Usluge
SERVICES
With it's team of designers, consultants, system engineers, developers and other IT professionals, Laserline provides a variety of services in information technology
Reference
REFERENCES
In over 20 years of existence, Laserline has implemented its own IT solutions for large number of companies in hotel industry and trade markets
Kontakt
CONTACT
Our team of experts will help you solve problems or give you advice in implementing IT system. Find out where we are and how to contact us
Posao
JOBS
If you are young, communicative, dynamic, and like team work in a successful IT company using the latest in information technology, contact us
Dogadjaji
EVENTS
Information about the events that we sponsor, social projects that we support and activities carried out outside the company

 
 
 

ENG-Kontakt

Location

zgradaArriving to Umag:

The road from Buje: at the first roundabout continue straight to the second roundabout and then again straight until third smaller roundabout after which take the first possible turn left (next to bakery), go until the end of the street and our business building is straight ahead. Parking is on the left.

The road from Porec: turn left on the first roundabout at the entrance to the town, then at second roundabout continue straight until you reach third smaller roundabout on which take left turn (next to bakery) and continue until the end - Laserline business building will be in front of you. Parking is on the left.

The road from Slovenia: continue straight on the first roundabout on road with two lanes, at the second roundabout turn right, on third smaller roundabout take left turn (next to bakery) and continue straight to the end. Laserline building will be in front of you, parking is on the left.

Laserline lokacija

Google StreetView: link

Google Maps: link

Helpdesk for partners

In accordance with the GDPR regulation, Laserline as a Processor for personal data is authorized to perform certain processing activities for the Controller in the scope of providing contracted support to the Controller's personal data contained in the database, but solely on the written request of the Controller in which it specifies type of processing and the personal data that are the subject of such processing. If personal data are processed, please download the Request document, fill in and send us in electronic form.

Request for data processing document (Microsoft Word format) can be downloaded here: Zahtjev_za_obradom_osobnih_podataka.doc

helpdesk Help-desk service is available to partners and is authorized to solve problems without program modification. If the help-desk is not able to solve the problem, request from a partner with all information (name of a partner company, name of employee who is responsible for its request, the date of the request, the urgency of the request, and a description of the request / problem) is forwarded to the project manager and tracked.

Help Desk service will provide information to partner in written form (usually e-mail) about the steps and time required to solve the problem. If a partner asks for program changes, consultation, or help in solving organizational problems, Help Desk wil send quote with details for the resolution of such queries. After quote is accepted by the partner, Laserline will start with problem approach to solving procedure.

For faster and better support services, please contact help-desk as follows:

Integrated system module E-mail Address Phone Mobile Phone
(outside of working hours)
Laser TRS - Commercial inf. subsystem This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 601, +385 52 725 611  
Laser MAT - Catering inf. subsystem This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 636, +385 52 725 622  
Laser GLAS - Financial Accounting inf. subsystem This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 635, +385 725 620  
Laser HIS - Hotel inf. subsystem This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 633, +385 52 725 604
 +385 99 4991 690
Laser PLA - Payroll This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 607, +385 52 725 602, +385 52 725 629  
Laser OSiS - Fixed Assets This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 601  
Laser BI - Business Intelligence This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 614  
Laser MJE - Currency Exchange This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 614, +385 52 725 603  
Laser SYS - Systems support This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 603, +385 52 725 614 +385 91 7622 230
Laser POS - Point of sale and mobile sales This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 603, +385 52 725 636 +385 91 7358 389
Laser PROXY - authentication access proxy server This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 626  

The request for support can be sent using following methods:

  1. mail to the mail address of the help-desk
  2. telephone call to help-deskservice
  3. fax number 052 725 610
  4. message on web form

For further information please contact the central telephone number +385 52 725 600 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

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