Business intelligence you can trust

More

Guest satisfaction is based on invisible things

More

Many opportunities at one place

More

Mobility any time and anywhere

More

Your entrance to success

More

Your potential our passion

More

Integrated Information System

integracijaL aserline is an IT company which has built a solid foundation in the 20-year experience of designing and building information systems and 15-year experience of developing its own ERP system that fully meets all the needs of customers in business management.

Our core business and development is primarily focused on complete engineering in the implementation of integrated information systems using the latest in computer technology.

Our solutions cover several business industries such as hotel management, catering, trade, distribution and service activities.

One of the main characteristics of Laserline IT system is multilingualism which enables us to implement our solutions on international markets.

Laser Line Ltd. is a certified Oracle Partner with over fifteen years experience working with Oracle database and tools used for development of our IT solutions.

Main characteristic that makes Laserline IT system an ideal solution is the Enterprise Resource Planning (ERP) module that integrates all business processes into a single unit. This provides an ideal and transparent flow of information and gives you control of the information flow not only within a single business organization but for entire enterprise.

Laserline has developed its own Customer Relationship Management module which is implemented in the hotel and trade industry. In order to optimally support sales, we developed Contact Center module rely on the Laser*CRM and includes extended functions of Call Centre. Our flagship product is Business Intelligence module Laser * BI which represents culmination of the whole concept as personalized business intelligence system tailored to the needs of each user.

Profil tvrtke
ABOUT US
Laser Line LTD is Information Technology company with over 20 years of experience in designing and building information systems
Produkti
PRODUCTS
Laserline ERP system brings a complete integration of all business processes and functions in the hotel industry and commerce
Usluge
SERVICES
With it's team of designers, consultants, system engineers, developers and other IT professionals, Laserline provides a variety of services in information technology
Reference
REFERENCES
In over 20 years of existence, Laserline has implemented its own IT solutions for large number of companies in hotel industry and trade markets
Kontakt
CONTACT
Our team of experts will help you solve problems or give you advice in implementing IT system. Find out where we are and how to contact us
Posao
JOBS
If you are young, communicative, dynamic, and like team work in a successful IT company using the latest in information technology, contact us
Dogadjaji
EVENTS
Information about the events that we sponsor, social projects that we support and activities carried out outside the company

 
 
 

ENG-Produkti

Laser CRM

Laser*CRM CRM (Customer Relationship Management) - a system of customer relationship management - falls into the category of BI (Business Intelligence) system - the system of business intelligence. CRM is primarily a business concept (and a very old business concept, customer / client / user sets the focus of interest). What makes it specific in relation to other business concepts is the need for a strong IT support to implement such a concept was implemented in modern business. Customer relationship management (CRM) is becoming a means of differentiation and a key competitive weapon in the modern competition. Organizational readiness of companies to manage relationships with clients including business culture oriented towards customers and strong software support.

Laser CRM software platform is a base over which to build the whole infrastructure that supports the concept of CRM. It consists of the following layers:

  • operating (evidence of basic customer master data, enter data on the interactions with customers, integration with other modules LASERLINE ERP system: TRS, HIS, MAT)
  • analytical (OLAP analysis, standard LASERLINE analysis reports - with the aim of providing decision support),
  • Collaborative (establishing contacts and interaction with customers through all communication channels and media, the connection with the call centers, connection with WEB-infection, self-service applications for customers).

The system is designed for two key industries that Laserline as a company engaged in for many years: trade and catering and hotel management.

Functions of CRM system

Records of clients

List of clients with a large number of pre-planned data. The possibility of segmentation, grouping, separation. The records of the consents to the use of personal data. Arbitrary inclusion of additional attributes. Export data into other applications, import customer data from various sources (applications, databases, database newsletter, website registration).

Management Loyalty Cards

Joining the card, the abolition of the card, card manipulation. Personalization of cards. The records collected points. Rules for collecting points. Manipulation of points (utilization, transfer). Discounts, action. Performance statistics action.

Support in decision making

Special Data Mart for CRM analysis. Performance analysis of OLAP Data Mart. Graphical representations of performance indicators. Monitoring the profitability of customers, departments, products, and other dimensions. Comparisons of time. Stats.

The system of automated control

BAM (Business Activity Monitoring) is a concept embedded in a LASERLINE ERP, including the CRM subsystem. Subscribers to the notification can be via e-mail to provide information about any anomalies in system operation, as well as any occurrence detektiranoj in the database, which is interesting given group of users (for example, decrease or increase in purchases, notification of the beginning or end of action, etc.) . The same technology is used for sending messages to clients who are either subscribed to the message or messages to a pleasant surprise (birthday cards, invitations to tastings, information on planned actions and the like).

WEB

Web module is build together with our partner specializing in web development. Services necessary for the CRM module integrated into the existing design, it is not intended to jeopardize the concept of corporate web sites. Support for these services is in the CRM module that is installed on a separate server.

Links to the rest of LASERLINE ERP system

  • Laser TRS : defining the rules of loyalty schemes and the transfer rules of POS system (the rules for credits, discounts, actions), statistics and analysis based on individual retail accounts.
  • Laser HIS : CRM customer recognition at the reception, taking over the hotel guests in the CRM system, based on analysis of customer traffic.
  • Laser MAT : recognition of CRM customer in restaurants, special offers, discounts and actions for known customers or customer groups.
  • Call Center: was link to the Cisco IPCC headquarters - currently identifying the client caller, records activities with the client.

Laser OSIS

Information system monitoring tools provide basic quality monitoring inputs, outputs, states of fixed assets, inventory, and the calculation of depreciation and revaluation. The software package can be used independently or in whole with a financial package.

FUNCTIONS

The software package includes:

  • Keeping the general data
  • Keeping master data
  • Input, output, monitoring
  • Tracking inventory
  • Depreciation
  • Calculation of the revaluation
  • Saving Data

Keeping the general data

Under this general information to consider data on municipalities, post offices and units of measure. These data are common to all parts of the information system.

Keeping master data

Keeping master data consists of defining and reviewing data on business entities for which follows the business, cost center, different types of revaluation and the corresponding coefficients, depreciation method, depreciation groups (nomenclatures), commissions, texts record the types of documents, as well as input and update data about the very basic resources. Keeping fixed assets is provided by inventory numbers (plates) or by internal code that is automatically assigned, but the alert.

Input, output, monitoring

Monitoring of inputs and outputs of fixed assets includes the entry and update of the input and output documents: receipt-invoice allowance, the surplus-deficit, expenditure, delivery note, prijelaznica, (within a single business entity or several), printing the record on all types of documents and printing šifranata the ingroup and the depreciation rate. Monitoring of conditions includes a fast and efficient querying of the purchase value, the values ​​of depreciation (amortization) and current value of fixed assets at all levels (by business unit, cost center, group depreciation, specific account, etc.), and the on-track chronology of the same.

Tracking inventory

The inventory of fixed assets includes the printing of enumeration list for the commission a list of basic resources, data entry and correction of inventory quantities, checks inventory differences, corrected the situation of fixed assets.

Depreciation

The software package allows the calculation of depreciation by two methods: diminishing - geometric and linear depreciation method.

Depreciation is calculated on the level of company, cost center, fixed assets and the level of the month allowing a variety of further analysis. In addition to regular depreciation is possible to release the temporary depreciation (for posting during the year).

Calculation of the revaluation

Calculation of the revaluation, the revalued fixed asset base and its depreciated value. After the calculation it is possible to print the mandatory forms: REV-2, REV-3, REV-4

The data obtained by the calculation of depreciation, preliminary calculations and the calculation of the revaluation, it is automatically posted into the accounting software package LASER * Voice.

Data

All data are saved and stored on magnetic media, and if necessary they can read and use.

Laser HIS

Laserline HIS The application is designed for monitoring the reception of business in the hospitality complex systems. The application is supported by work on the reception of various types of buildings such as apartment complexes, bungalows and hotels.

This software package covers the entire follow-up of guests, from contracting capacity, receiving prednajava, announcement and booking, to receive advance payments, check, monitoring visits and reviews check out the cost accounting. In living journal, record any changes in different types of guests, and in particular shows the value added tax and consumption tax. It is possible to conduct more exchange places with a separate office. Special attention is devoted to reporting. The list of guvernatu printed papers required for each accommodation unit (towels, in general, etc.). Daily and multi-day boarding kitchen list meal planning easier. Different forms of booking provide quality marketing information on the availability and future financial income. A large number of parameters in the application, enabling adaptability to user needs and makes use only. Depending on the organization of marketing, booking (contracts and reservations) can be managed by central or individual objects.

There are modules for data exchange with other systems within the facility, such as switchboards, or television systems. Standardized data preparation on Applications and Check out the police and the tourist community. All data required in accounting (Laser Applications * Voice), take the automatics. Automatically downloaded invoices, credit notes, cash exchange offices, the data for the book and journal IRA journals.

The package is accompanied by the necessary documentation and meets all valid regulations in the Republic of Croatia.

FUNCTIONS

  • monitoring and notification prednajave guests
  • receiving guests
  • monitoring of your stay
  • Check out and ticketing services
  • keeping a journal
  • monitoring the status of rooms
  • management and monitoring purposes
  • exchange of master data management
  • management information system

Announcement and prednajava guests

Signing contracts with agencies and receive prednajava and announcements for the same. Monitoring of deposit for individual reservations. View the hotel occupancy in a lump razdoblju.Praćenje contract with a periodic realization.

Laserline HIS Staying

Reporting group, individual and agency reviews. Information about accommodation units, hotel and vanpansionkim services of interest to potential guests. On the basis of registered guests are printed application form or stored on a magnetic medium of the daily board lists and lists guvernantnu.

Monitoring of your stay

The records of all changes and adjustments related to the guest room, such as changing rooms, hotel services and the like. Usage tracking vanpansionskih services which are paid into an account customer. It allows for the check-out and fault pansionskog meal, or a substitute for packed lunches.

Check out the accounting services

Based on the records of the room and used vanpansionskih services are available account for guest accommodation or a group. Account payable immediately or leave the queue. Checking out guests and groups. Keeping cash includes deposits and withdrawals at cash register, the current state treasury and treasury final report. Services can be calculated in different currencies. Charging into account different currencies and payment methods. Subsequent payment of bills.

Keeping a journal

Daily build journal with scrolling for the selected period. Control accounts and treasury reports. Conduct internal tariffs pension installments. Development of hotel accounting. Deposit by type of payment. External and internal invoicing. The calculation of foreign exchange.

Laser PLA

Payroll software package allows the calculation of salaries several times a month (optional) and automatic transfer of the accounts.

FUNCTIONS

  • Keeping master data
  • Defining the types of payments
  • Keeping data on taxes and contributions
  • Periodic listing of records
  • Processing of data on wage
  • Reports and documents for the payment of wages
  • Periodic reports

Keeping the general data

General information to consider data on geopolitical entity (countries, regions, counties, municipalities, towns, post offices), information on businesses, the company and its hierarchical structure. These data are common to all parts of the information system.

Keeping master data

The basis of master data, data on employee required to pay wages. Before that must be defined by various šifranici djelatnikov related to employment, as well as the entities that paid Virmani in paying salaries.

Defining the types of payments

Every business has its own vision of salary payments by several modes defined in the collective agreement. Therefore, there is the possibility of defining the various types of payments, their grouping for easy monitoring of executive work and costs, as well as Parametriziranje.

Keeping data on taxes and contributions

When payment of wages the company is obliged to pay taxes and contributions. Tax rate and the contribution of water with respect to a municipality, type of employment of workers and tax group.

Periodic listing of records

Unlike periodic data update as necessary, before any salary is paid, you must enter a record of each worker for the desired period, which is defined prior to the entry records. One can also define data processing related to the company or for a specific cost center. Before a final statement for the period, the records can be controlled and corrected. There is an automatic entry for all workers, if the payment of wages can be incorporated in the two easiest ways of processing: the entry, or as a percentage of full-time work. It also automatically be entered wages that are related to past payments.

Processing of data on wage

Before splitting the required reports and documents necessary to let the payroll, with the calculated amounts and taxes, as well as lower changes in master data. If the amounts do not meet, it is possible to repeat the process until it finally closes. Treatment may be repeated for all or only certain employees (eg, if we had some mistakes in entering records of hours). After that, it is possible to browse the various reports and perform automatic transmission in the accounts.

Periodic reports

For a variety of analysis and statistics can flip through periodic reports, which is enough to define the period.

Laser GLAS

Laserline GLAS The main purpose of the application's accounting and financial support for operations of complex business systems. The application is applicable (and verified) in monitoring the operations, hoteljerskih, foreign-trade system, as well as monitoring the operations of the "third" legal persons (accounting services), independent businesses as well as a complex holding company. Supports high-quality general ledger and ledger and subsidiary ledgers (incoming invoice book, URA and the IRA, cash operations, payment, interest).

It is possible to monitor several different businesses, more business years ago with a simple consolidation of the same.

Customizing applications in various systems is defined and controlled podesivnim parameters that follow laws of business. Secured the optimal intake data are generally entered only once into the system (if freestanding, ie not tied to other applications Laser), otherwise the application is tightly integrated with other projects in terms of the automatic posting of complete documentation from the commercial information sub-systems (Laser * TRS), hotel information subsystem (Laser * HIS), the material operations (* Laser MAT), foreign-trade system (Laser * VAT), fixed assets (Laser * OSiS), payroll (Laser * PLA).

Automated each business process (which can be automated): recording of incoming invoices, recording of accrued interest, running through the info-notes as well as the creation of transfer orders and specifications (suppliers and customers), compensation, assignment, acceptances, treasury, with the automatic while posting to the general ledger and the subject accounts.

The software package LASER * Voice supports the following entities:

GENERAL INFORMATION

General information call the data used at all levels of business in all software packages (partners, address, taxes, application users, access rights, business organizational structure of a business entity, ie the system, currency, courses, etc.).

Laser applications * OPP concerned about the general consistency of the data, and other applications that use centralized data.

GLAS (General Ledger and Accounts)

The whole general ledger and ledger consists of several interconnected modules.

The module contains a set of master data of the program responsible for defining the characteristics and rules of business systems:

Define the parameters that constitute the knowledge base upon which a computer performs control when using the software package, the definition of independent accounts, types of documents according to corporate events and more.

The module records all operating system events, is credited to (or receives from a particular module) via an input mask that acts according to predefined rules. At the same time, it was the last "checkpoint" of the data sitting in the general ledger, parallel and subject accounts (closing paragraphs in the primary and foreign currency), creates a statement of open and closed items and supporting modules are updated on proknjiženosti business event. The automatic creation and registration of foreign exchange, and enabled the conversion of business books in other currencies.

The module contains various reports review of books (on screen for conditions or in the form of reports). Insured are legally required forms from the general ledger, ledger, customers, suppliers, foreign currency ledger. All options are possible for an individual business entity as well as the consolidation of these rules with built-in exceptions (implementation of internal, external, etc.). There is a possibility to define and print more cash flow methodology. Reports are available in parallel and Conversion currencies.

Module data analysis includes all reports that use data from general ledger and statement of open and closed items, and booking payments, which are typical of the book (cards, etc.), or used for the analysis of the recorded business events, mainly for the purposes of management's. Structure Master Data provides high-quality financial analysis of the business entity level, and higher (consolidation), and lower organizational units (depending on the elaboration of the organizational hierarchy within the firm).

Module closing fiscal year and the creation of the initial state for the next fiscal year is set on the principle that users completely independently perform the required action (independent of the IT firm).

Module monitoring tax records are automatically filled in documents from other modules. It is possible to subsequently presortiranje data within the tax period, the lock period, listing all the defined book URA and the IRA, the form of VAT.

Incoming invoices

Program unit enables monitoring record, from which it creates a book entry account. Recorded documentation of a database of records required by law on VAT. At the same time, carries out the liquidation of the account with the department documents, schedules of costs into account, the automatic recording of documents. Records are also automatic creation of data bases for payment.

All records and changes may be listed in the appropriate form depending on the needs of users (book entry of invoices, reports, invoices when due, an overview of paid and unpaid invoices, various examinations for master data) and scrolling through the records separate accounts of input (URA, invoice books, books of account of own consumption) with all the prescribed data.

ACCRUED INTEREST

Calculation of interest is strictly related to the entity performing open and closed items. Independently define the types of rates, the level of interest. Interest calculation is made based on paid and unpaid claims. It contains a series of reports with an overview and recap. Enables automatic recording of accrued interest.

PAYMENTS

The whole tracking payments, enables the automatic transfer order preparation and printing of the payment form on the basis of input invoices and estimates, and based on outstanding balances. Furthermore, we get the automatic bid for compensation, assignment, set-off. Enable monitoring akcepata, treasury management books. Based on the records of data and future collections / payments in the payment system, provided the current so-called evidence. reserved items.

The module is the automatic transfer order prepared on the basis neproknjiženih and booked documents. Manual data entry allows entry and correction of transfer orders. Enabled payment specifications and automatic posting and closing paragraphs to the same specification. Introduced the automatic creation of specifications for customers as the basis for posting. Easily create and specifications pay the specified amount, the priorities of the business partners and / or their seats. The application allows you to create a proposal for compensation, as well as implementation to compensate the customer, as well as automatic scrolling offsetting contracts, scrolling green transfer orders, specifications, and bills. Printing transfer orders are made to predtiskanim forms on infinite paper.

The records include invoices issued and received acceptance orders from the control collection. Realized acceptances are automatically credited to the general ledger and the subject accounts.

The module consists of business records cash payments / payment that is automatically printed forms provided. Closing cash report, enabled automatic posting to general ledger reports. Enable the logging and monitoring checks with automated posting. Browsing the specification checks for the bank at the drawee bank for the archive and more.

The module records foreign currency letters of credit allows you to enter and print a payment order for the commission or the equivalent, print out the order 14 and 15

Laserline Web uses cookies to provide you with a better user experience.