Helpdesk

How to Request Support

Support in a few simple steps:

1. Send an inquiry to one of the email addresses listed below – depending on the business area
2. The Laser Line team will take over your request and begin the resolution process
3. All activities related to the request resolution are stored in a central database
4. Through the JIRA interactive portal, you can track the status and details of your request in real time

Our support ensures transparency, speed, and availability of information at every step of the process.

Email Contacts by Module

For faster processing of your inquiries, please contact the appropriate team based on the module:

• Laser*TRS - Retail System:  trs@laserline.hr
• Laser*HIS - Hotel Information System:  his@laserline.hr
• Laser*MAT - Materials Management:  mat@laserline.hr
• Laser*GLAS - Accounting and Finance:  glas@laserline.hr
• Laser*PLA - Payroll and HR:  pla@laserline.hr
• Laser*POS - Point Of Sale:  pos@laserline.hr
• Laser*SYS - Systems Maintenance:  sys@laserline.hr
• Laser*AC - Camp Control:  his@laserline.hr
• Laser*ACE - Administration of Customer Experience:  ace@laserline.hr
• Laser*ACS - Candidates:  barapp@laserline.hr
• Laser*AGC - Agency Guest Check-in:  his@laserline.hr
• Laser*OSIS - Fixed Assets:  osis@laserline.hr
• Laser*AMA - Asset Inventory:  ama@laserline.hr
• Laser*B2B - Business To Business:  b2b@laserline.hr
• Laser*BARAPP - Mobile Document Processing:  barapp@laserline.hr
• Laser*BI - Business Intelligence and Planning:  bi@laserline.hr
• Laser*DAR - Gift Vouchers:  dar@laserline.hr
• Laser*DAY - Daily Management Reporting:  mal@laserline.hr
• Laser*DIF - Distribution and Invoicing:  dif@laserline.hr
• Laser*MJE - Currency Exchange:  mje@laserline.hr
• Laser*PROXY - Proxy:  proxy@laserline.hr
• Laser*VISON - Live Analytics:  pos@laserline.hr
• Laser*WELL - Wellness:  well@laserline.hr
• Laser*ZAK - Lease Invoicing:  trs@laserline.hr

Accessing the Jira Helpdesk System

To view communication history, users should log in to the Laser Line Jira Helpdesk Service Management system using their business email address.

If support requests are sent from group email addresses (e.g. accounting@company.hr), the login to the Jira system must also be performed using that address. It is recommended that you share the login credentials with colleagues who use the same address.

User Deactivation

In the event that an employee using the Jira Helpdesk no longer works at your company, you are required to notify the Laser Line Systems Department at sys@laserline.hr with the following details:

• Employee's first and last name
• Date of termination of employment
• Employee's business email address

Laser Line will then deactivate the user account of that employee in the Jira system, preventing further access to business email communication.