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Helpdesk

Helpdesk Contacts

The Helpdesk service is available to partners for resolving issues that do not require software changes. If the issue exceeds the Helpdesk's capabilities, the request is forwarded to the project manager along with all necessary information:

The partner will be notified in writing, most commonly by email, about the progress and estimated resolution time. In the case of requests for software changes, consultations, or assistance with organizing business processes, a quote will be provided. Upon acceptance of the quote, the realization of the request begins.

 

How to Request Support?

Support is organized through a few simple steps:

  1. Send your inquiry to the appropriate helpdesk team email address based on the module you are using.
  2. The Laser Line team takes over the request and begins processing it.
  3. All activities related to the request are stored in a central database.
  4. Through the Jira Helpdesk system, you can track the status and details of your request in real time.

Our support ensures transparency, fast communication, and availability of all relevant information throughout the entire process.

 

Ways to Submit a Support Request

For any additional information, you can contact us at:

 

Helpdesk Team Contact Details

For faster processing of inquiries, please contact the appropriate team based on the module you are using.

Module Email Phone Mobile (outside business hours)
Laser AC - Camp Management his@laserline.hr 052 725 633
052 725 632		  
Laser ACE - Administration of Customer Experience ace@laserline.hr 052 633 701  
Laser ACS - Candidates barapp@laserline.hr 052 633 701
052 633 704		  
Laser AMA - Asset Inventory ama@laserline.hr 052 633 703  
Laser B2B - Business To Business b2b@laserline.hr    
Laser BARAPP - Mobile Document Processing barapp@laserline.hr 052 633 703  
Laser BI - Business Intelligence and Planning bi@laserline.hr    
Laser DAR - Gift Vouchers dar@laserline.hr 052 725 607
052 633 706
052 725 629		  
Laser DIF - Distribution and Invoicing dif@laserline.hr 052 725 611
052 725 601		  
Laser GLAS - Accounting and Finance glas@laserline.hr 052 725 620
052 725 635		  
Laser HIS - Hotel Information System his@laserline.hr 052 725 633
052 725 632		 099 499 1690
099 317 0057
Laser MAT - Materials Management mat@laserline.hr 052 725 619
052 725 631		  
Laser MJE - Currency Exchange mje@laserline.hr 052 725 614
052 725 603		  
Laser OSIS - Fixed Assets osis@laserline.hr 052 725 601
052 725 604		  
Laser PLA - Payroll and HR pla@laserline.hr 052 725 607
052 725 602
052 725 629		  
Laser POS - Point Of Sale pos@laserline.hr 052 725 636
052 725 603		 091 7358 389
099 3170 058
Laser PROXY - Proxy proxy@laserline.hr 052 725 626  
Laser SYS - System Maintenance sys@laserline.hr 052 725 603
052 725 614		 091 7622 230
Laser TRS - Retail System trs@laserline.hr 052 725 611
052 725 601		  
Laser VISON - Live Analytics pos@laserline.hr 052 725 636
052 633 705		  
Laser WELL - Wellness well@laserline.hr 052 633 705  

 

Accessing the Jira Helpdesk System

To view communication history, users need to log in to the Laser Line Jira Helpdesk Service Management system using their business email address.

If support requests are sent from shared email addresses (e.g. accounting@company.hr), login to the Jira system should also be performed using that address. We recommend sharing the login credentials with colleagues who use the same shared address.

 

User Deactivation

In the event of termination of employment of an employee who uses the Jira Helpdesk system, a notification must be sent to the Laser Line system department at sys@laserline.hr.

The notification must include:

Upon receiving the request, Laser Line will deactivate the employee's user account in the Jira system, thereby preventing further access to business communication and request history.