helpdesk Help-desk service is available to partners and is authorized to solve problems without program modification. If the help-desk is not able to solve the problem, request from a partner with all information (name of a partner company, name of employee who is responsible for its request, the date of the request, the urgency of the request, and a description of the request / problem) is forwarded to the project manager and tracked.

Help Desk service will provide information to partner in written form (usually e-mail) about the steps and time required to solve the problem. If a partner asks for program changes, consultation, or help in solving organizational problems, Help Desk wil send quote with details for the resolution of such queries. After quote is accepted by the partner, Laserline will start with problem approach to solving procedure.

For faster and better support services, please contact help-desk as follows:

Integrated system module E-mail Address Phone
Laser TRS - Commercial inf. subsystem This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 601, +385 52 725 602, +385 52 725 629
Laser MAT - Catering inf. subsystem This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 636, +385 52 725 622
Laser GLAS - Financial Accounting inf. subsystem This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 635, +385 51 645 101
Laser HIS - Hotel inf. subsystem This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 632, +385 52 725 633
Laser PLA - Payroll This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 602
Laser OSiS - Fixed Assets This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 600
Laser BI - Business Intelligence This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 614
Laser MJE - Currency Exchange This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 614, +385 52 725 603
Laser SYS - Systems support This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 603, +385 52 725 614
Laser POS - Point of sale and mobile sales This email address is being protected from spambots. You need JavaScript enabled to view it. +385 52 725 603

The request for support can be sent using following methods:

  1. mail to the mail address of the help-desk
  2. telephone call to help-deskservice
  3. fax number 052 725 610
  4. message on web form

For further information please contact the central telephone number +385 52 725 600 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.